Shipping policy

Thank you for choosing Indian Seed House. We are committed to providing reliable delivery and a smooth shopping experience. Please review our shipping and delivery terms below.

1. SHIPPING COST & DESTINATIONS

  • Destination: We currently ship to destinations where delivery of our products is available and legally permitted.

  • Shipping Fee: Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Any applicable delivery charges will be clearly communicated at checkout.

2. DELIVERY TIMELINE

Your total delivery time consists of Handling Time and Transit Time.

Phase Timeframe Business Days
Handling Time 2–3 Days Monday–Friday
Transit Time 6–8 Days Monday–Friday
Total Estimated Delivery 8–11 Days Business Days

  • Order Cutoff Time: 5:00 PM (UK Time). Orders placed after this time may begin processing on the following business day.

  • Operating Days: Orders are generally processed and dispatched Monday through Friday, excluding weekends and applicable United Kingdom public holidays.

  • Estimated Delivery: Delivery estimates are not guaranteed and may vary due to courier delays, customs procedures, weather conditions, public holidays, or circumstances beyond our reasonable control.

3. CUSTOMS, DUTIES & TAXES

For international orders, customs duties, import taxes, VAT, clearance fees, or other charges may apply depending on the destination country.

  • Customer Responsibility: Where applicable, any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

  • Import Restrictions: Customers are responsible for ensuring that products, including seeds and gardening products, are permitted to be imported into their destination country.

  • Customs Clearance: Customs authorities may inspect, delay, restrict, or refuse shipments in accordance with local laws and regulations. Indian Seed House cannot guarantee customs clearance in every destination.

4. SHIPMENT TRACKING

Once your order has been dispatched, you will receive a Shipment Confirmation Email containing your tracking information, where tracking is available.

  • Tracking information may take 24–48 hours to become active after dispatch.

  • You can use the tracking information provided in your shipment confirmation to follow the progress of your delivery.

  • Delivery updates are provided by the applicable courier or shipping carrier.

5. DELIVERY ISSUES & ADDRESS CHANGES

Address Changes

If you need to change your delivery address, please contact us at support@indianseedhouse.com as soon as possible after placing your order.

We cannot guarantee that an address can be changed once the order has been processed or handed over to the courier.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping or reshipping charges may apply.

Lost or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact our Customer Support team as soon as possible.

We will review the circumstances and, where appropriate, work with the applicable shipping carrier to investigate and resolve the issue.

For damaged products, customers may be asked to provide photographs and/or an unboxing video to assist with the investigation.

6. DELIVERY DELAYS

While we make every reasonable effort to meet the estimated delivery times, delays may occur due to circumstances outside our control, including:

  • Courier or postal service delays;

  • Customs inspections or clearance;

  • Severe weather;

  • Public holidays;

  • Transportation disruptions;

  • Incorrect or incomplete delivery information;

  • International shipping restrictions; or

  • Other unforeseen circumstances.

A delivery delay does not automatically qualify an order for a refund unless otherwise required by applicable law or provided for under our Returns & Refunds Policy.

7. CONTACT INFORMATION

If you have any questions about your order or our shipping and delivery process, please contact us:

Official Name:
MERCURA ENTERPRISES LTD

Business Name:
Indian Seed House

Address:
2 Frederick Street, King’s Cross
London, WC1X 0ND
United Kingdom

Email:
support@indianseedhouse.com

Phone:
+44 333 057 6070

Customer Support Hours:
Monday to Friday, 09:30–17:00
UK Time

Thank you for choosing Indian Seed House. We appreciate your business and are committed to providing a reliable and convenient delivery experience.

Indian Seed House
Operated by MERCURA ENTERPRISES LTD