Privacy Policy

At Indian Seed House, operated by MERCURA ENTERPRISES LTD, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or use our Website.

1. Information We Collect

We collect information necessary to provide our services and process your orders, including:

  • Personal Information: Name, email address, shipping address, billing address, and phone number provided during checkout or when contacting us.

  • Payment Data: Payment information is processed through secure, third-party payment gateways. We do not store your full credit or debit card details on our own servers.

  • Automatically Collected Information: IP address, browser type, device information, operating system, pages visited, and Website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for purposes including:

  • To process and fulfil your orders, including shipping, returns, and refunds.

  • To communicate with you regarding your orders and customer support enquiries.

  • To provide customer service and respond to your requests.

  • To improve our Website functionality, products, and shopping experience.

  • To detect and prevent fraud, unauthorised activity, and security issues.

  • To comply with applicable legal and regulatory requirements.

  • To send promotional emails or other marketing communications where you have provided the required consent.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience.

Cookies are small files stored on your device that help us remember your preferences, maintain shopping-cart functionality, understand how you interact with our Website, and improve Website performance.

You can choose to disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features of the Website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

4. Third-Party Disclosure

We do not sell or rent your personal information to third parties.

We may share information with trusted third-party service providers where reasonably necessary to operate our business and provide our services, including:

  • Shipping & Delivery Providers: To process and deliver your orders.

  • Payment Processors: To securely process payments and transactions.

  • Website & Technology Providers: To provide hosting, technical, security, and other Website-related services.

  • Analytics Providers: To help us understand Website traffic and improve our services.

  • Legal or Regulatory Authorities: Where disclosure is required by applicable law or reasonably necessary to protect our legal rights, customers, Website, or business.

Third-party providers may process your information in accordance with their own privacy policies and applicable legal requirements.

5. Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include encryption, secure payment processing, access controls, and security monitoring.

While we take reasonable steps to protect your information, no method of transmission or storage over the internet is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted through the Website.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal, accounting, and regulatory obligations.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

7. Your Rights & Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include:

  • Access & Update: You may request access to or correction of personal information we hold about you.

  • Opt-Out: You can unsubscribe from promotional emails by clicking the "Unsubscribe" link included in the relevant email.

  • Data Deletion: You may request deletion of your personal information where applicable by contacting us at support@indianseedhouse.com.

  • Other Privacy Rights: Depending on applicable law, you may have additional rights relating to restriction of processing, data portability, or objection to certain processing activities.

Please note that opting out of marketing communications does not prevent us from sending essential communications relating to your orders, transactions, account, security, or customer service enquiries.

8. Children's Privacy

Our Website is not intended for children below the minimum age permitted under applicable law to provide personal information independently.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

9. International Data Transfers

Because we may use service providers located in different countries, your personal information may be transferred to or processed outside your country of residence.

Where required by applicable law, we will take appropriate steps to ensure that such transfers are subject to suitable safeguards.

10. Third-Party Websites

Our Website may contain links to third-party websites, services, or applications.

This Privacy Policy does not apply to third-party websites. MERCURA ENTERPRISES LTD is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, legal requirements, or privacy practices.

When changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Official Name:
MERCURA ENTERPRISES LTD

Business Name:
Indian Seed House

Address:
2 Frederick Street, King’s Cross
London, WC1X 0ND
United Kingdom

Email:
support@indianseedhouse.com

Phone:
+44 333 057 6070

Customer Support Hours:
Monday to Friday, 09:30 – 17:00
UK Time

Indian Seed House
Operated by MERCURA ENTERPRISES LTD