Returns and Refund Policy

At Indian Seed House, operated by MERCURA ENTERPRISES LTD, we are committed to providing our customers with quality products and the best possible shopping experience.

Please read this Returns and Refunds Policy carefully before placing an order. This policy explains our requirements for returns, refunds, exchanges, damaged products, and order-related issues.

1. RETURN POLICY

Due to the nature of our products, opened or unsealed packages cannot be returned or exchanged, except where required by applicable law.

Once the original seal or packaging has been opened, the product may no longer be suitable for resale and therefore cannot be accepted for return or exchange.

If you wish to return a product, the package must remain:

  • Sealed and unopened
  • Unused
  • In its original packaging
  • In a condition suitable for resale

Eligible returns must be requested within 14 days of delivery, subject to applicable consumer protection laws.

2. IMPORTANT UNBOXING REQUIREMENT

Customers are strongly advised to make a clear and continuous video while unboxing each order.

The unboxing video should show:

  • The package before it is opened;
  • The shipping label and order information;
  • The condition of the package;
  • The complete opening of the package; and
  • The products received and their condition.

An unboxing video may be required when investigating claims involving missing, incorrect, damaged, defective, or otherwise faulty products.

If there is an issue with your order, please provide the unboxing video and relevant photographs to our Customer Support team where available so that we can investigate and assist you.

3. REFUND POLICY

Customers may request a refund for an eligible return in accordance with this Returns and Refunds Policy and applicable consumer protection laws.

Eligible unopened, unused, and sealed products may be returned within 14 days of delivery, subject to the conditions of this policy.

Opened or unsealed packages are generally not eligible for return or refund, except where required by applicable law.

If you believe that:

  • You received the wrong product;
  • The product does not match the specifications shown on the Website;
  • The product arrived damaged or defective; or
  • There is another significant issue with your order,

please contact our Customer Support team as soon as possible.

For damaged, defective, incorrect, or specification-related issues, customers should contact us within 7 days of delivery, preferably within 24 hours, so that we can investigate the matter promptly.

Depending on the circumstances, we may offer a replacement, return, refund, or another appropriate resolution.

4. ELIGIBILITY FOR RETURNS

Return Window

Eligible standard returns must be requested within 14 days of delivery, subject to applicable consumer protection laws.

Condition of Products

To qualify for a standard return, products must be:

  • Unused;
  • Unopened;
  • Sealed in their original packaging; and
  • In their original condition.

Products that have been opened, used, damaged after delivery, or altered by the customer may not be eligible for return.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery, preferably within 24 hours, with photographs, videos, and your order details.

We will review the issue and determine the appropriate resolution, which may include a replacement, return, or refund where applicable.

Nothing in this section limits any consumer rights that cannot legally be excluded or restricted.

5. RETURN AND EXCHANGE POLICY

We accept eligible returns and exchanges for products purchased from Indian Seed House, provided that the products meet the requirements described in this policy.

Because seeds and related gardening products can be affected by handling, storage, moisture, contamination, and other conditions after delivery, opened or unsealed packages are not eligible for return or exchange, subject to applicable law.

Eligible unopened, unused, and sealed products may be returned or exchanged within 14 days of delivery, subject to the conditions of this policy and applicable consumer protection laws.

If you are not satisfied with your order or believe there is an issue with your product, please contact our Customer Support team as soon as possible.

6. HOW TO INITIATE A RETURN

Contact Us

Before sending any product back, please contact our Customer Support team:

Email: support@indianseedhouse.com
Phone: +44 333 057 6070

Please provide:

  • Your order number;
  • Your name;
  • The product(s) concerned;
  • The reason for the return;
  • Photographs of the product and packaging, where applicable; and
  • An unboxing video where available and where the claim relates to damage, missing items, incorrect products, or other delivery-related issues.

Return Instructions

Do not send products back without first contacting our Customer Support team.

Our team will review your request and, where the return is approved, provide you with the applicable return instructions.

7. RETURN SHIPPING

Unless otherwise required by applicable law or agreed by us, the customer may be responsible for the cost of returning a product.

Where a product is confirmed to have been incorrectly supplied, damaged before delivery, or defective, MERCURA ENTERPRISES LTD may provide an appropriate resolution in accordance with the circumstances and applicable law.

We recommend using a trackable shipping service when returning products.

Indian Seed House is not responsible for products lost or damaged during a customer-arranged return shipment where the customer has not followed our return instructions.

8. REFUND PROCESS

Once we receive an approved returned product, it may be inspected to determine whether it meets the requirements of this Returns and Refunds Policy.

If the return is approved, the refund will generally be issued using the original payment method used for the purchase.

If a return does not meet the eligibility requirements, we may reject the return or contact you regarding the available options.

Nothing in this section limits any consumer rights that cannot legally be excluded or restricted.

9. REFUND TIMELINE

Once an eligible returned product has been received and approved, please allow up to 8 business days for the refund to be processed.

After the refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

10. EXCEPTIONS

The following products are generally not eligible for return or exchange:

  • Opened or unsealed products;
  • Used products;
  • Products damaged after delivery due to improper handling or storage;
  • Products returned without prior approval where approval is required; and
  • Products that do not meet the conditions specified in this policy.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

11. RESTOCKING FEE

There is no restocking fee.

12. RETURN ADDRESS

Please do not send a return package to this address until your return has been approved by our Customer Support team.

MERCURA ENTERPRISES LTD
Indian Seed House
2 Frederick Street, King’s Cross
London, WC1X 0ND
United Kingdom

13. CONTACT CUSTOMER SUPPORT

If you have any questions regarding returns, refunds, exchanges, damaged products, or your order, please contact us:

Business Name: Indian Seed House

Official Name: MERCURA ENTERPRISES LTD

Telephone: +44 333 057 6070

Email: support@indianseedhouse.com

Address:
2 Frederick Street, King’s Cross
London, WC1X 0ND
United Kingdom

Customer Service Hours:
Monday to Friday, 09:30–17:00
UK Time

Thank you for choosing Indian Seed House for your gardening needs. We value your trust and are committed to providing quality products and customer support.

Indian Seed House
Operated by MERCURA ENTERPRISES LTD